INTEGRATED TECHNOLOGY
Mobile Apps
The popularity of Mobile Applications has continued to rise, as their usage has become increasingly prevalent across mobile phone users. Mobile Apps is designed to run on handheld computers, personal digital assistants (PDAs), enterprise digital assistants (EDAs), smartphones and cellphones.
Transform your business processes and customer communications with dynamic, integrated mobile applications tailored to your enterprise’s structure and needs. We build, deploy and manage Mobile Applications based on your requirements to give you a comprehensive solution suite that empower your employees and engage your customers.
Website / Portals
We are here to help you reach everyone everywhere, and we understand that your website is not only a well-designed marketing tool, but an application that improves business.
We provide premier full web design and development services that address the unique needs of our customers and create a seamless user experience that remains consistent across all platforms. Begin the process with combining expertise in information architecture, user experience and design, follow up with the development prowess, and finish with formidable final product is our methodology for success.
Building a good website for your organization will return a lot of benefits on your business such as:
- Add credibility to your business and keep up with the latest technology and innovation in the industry
- Promote your physical location
- Improve customer service and update information easily
- Stay ahead of the competition and expand your customer base
- Enjoy a more cost effective and versatile approach than traditional marketing
- Increase profit
Digital Signage
Digital signage is all about targeting your audience with relevant information, can be used at lobby reception, student lounges, cafeterias, break rooms, call centers, elevator banks, manufacturing floors, meeting rooms or any public space.
Companies use digital signage to welcome visitors, show meeting schedules, or tell employees what’s for lunch! Maybe students are reminded that registration ends tomorrow or directed to interactive way finding on touchscreens to find their way around campus. What you show is really only limited by what you can imagine and create.
Below are some of the most common applications for digital signage:
- Corporate communications – Corporate messaging, management announcements, employee recognition
- Advertising/POP – Enhance the shopping experience by promoting products
- Way finding – Efficiently direct people throughout your premises
- Entertainment – Reducing the perceived waiting time and enhancing visitor experience
- Public information – News headlines, weather, time/date
- Menu information – Digital menu boards with information on pricing, ingredients and nutritional facts
Access Control
Access control is the process of deciding who can use specific systems, resources, and applications. Getting residents, employees, and visitors in and out with ease, security, and safety requires the right hardware, the right software.
The ideal Access Control system balances the competing demands for security and convenience. It fulfills a wide range of functional requirement with minimum system complexity, integrates high performance, reliability, and flexibility in equal measure. It is technically advanced yet functionally simple thus it must be backed by the design, engineering, and production resources of an acknowledged security and control technology provider
Loyalty Programs
Loyalty programs are structured marketing efforts that reward, and therefore encourage loyal buying behavior which is potentially beneficial to your business
We help you develop a loyalty strategy and program that is optimized for results from day one, based on your specifications or new ideas we bring to the table. After researching what makes your customers unique, we will design a differentiated loyalty program initiative that meets your business objectives, then support you while launching the program, and managing it on a day-to-day basis. Our loyalty program management team can assist with every aspect of your loyalty program; performance, competitive program analysis, point’s liability management, campaign operations, partner onboarding, and staff training. We can even manage entire loyalty programs if you’re short on resources.
We help you build lasting and profitable relationships with your customers, turning them into fans, and keep them around.
Radio Frequency Identification (RFID)
Radio Frequency Identification (RFID) technology uses radio waves to identify people or objects. There is a device that reads information contained in a wireless device or “tag” from a distance without making any physical contact or requiring a line of sight.
RFID can be used in variety of applications such as:
- Access management
- Tracking of goods
- Tracking of persons and animals
- Toll collection and contactless payment
- Machine readable travel documents
- Smart dust (for massively distributed sensor networks)
- Tracking sports memorabilia to verify authenticity
- Airport baggage tracking logistics
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice.
Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. To deliver and properly leverage an IVR solution successfully, an enterprise needs to consider the following: IVR Platforms, IVR Applications, Back-End Servers, Telephony Infrastructure, and IVR Experts. Best in class
hardware and IVR software are only the foundation, but a team of IVR experts is needed to leverage this platform to address customer needs, streamline development and control operational costs.
An IVR can enhance a contact center’s performance by:
- Increasing operating efficiency and improving the customer experience
- Lowering overall operating costs
- Extending service hours
- Polling and collecting customer survey and performance data
Voice over Internet Protocol (VIOP)
Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. VOIP is rapidly replacing traditional phone systems for many businesses as it gives many benefits in spite of the business size, such as:
- Door phone entry buzzer integration
- Find me/follow me call routing
- Voicemail to email transcription
- Music on hold
- Bandwidth utilization and inbound/outbound call detail reports
- Call screening
- Coaching tools
- Auto attendant
- Conferencing
- Do not disturb
Software as a Service (SaaS)
Software as a Service (SaaS), the best-known branch of cloud computing, is a delivery model in which applications are hosted and managed in a service provider’s datacenter, paid for on a subscription basis and accessed via a browser over an internet connection. SaaS is the “pay by the drink” method of deploying applications as in SaaS; the user does not pay for the software itself. Instead, it works like a rental. You have the authorization to use it for a period of time and pay for the software that you are using.
Here is some of what is driving customers to take advantage of SaaS solutions:
- High Adoption
- Lower Initial Costs
- Painless Upgrades
- Seamless Integration
The popularity of SaaS is steadily increasing because it simplifies deployment and reduces customer acquisition costs. This approach, called multitenancy, allows companies to scale as fast and as much as needed without replacing costly infrastructure or adding IT staff